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Membership Engagement Administrator Salary: £35,435 p.a. Location: Hybrid Working – Remote / London Contract Type: Full-time, Permanent How to Apply If you believe that you are the right person for this role, please submit your CV and Cover Letter by Friday, 6th of February 2026. Please note that the closing date is subject to change, depending on the success of the recruitment process. About the Role As a Membership Engagement Administrator, you will play a key role in supporting the Membership Engagement Manager and the wider team to deliver an exceptional membership experience. This role ensures the smooth operation of the College’s membership services and contributes to achieving our strategic engagement objectives. You will lead on core, complex membership processes, coordinate team workflows and provide world-class customer service to our members. Working collaboratively across the team, you will help identify and implement improvements to enhance efficiency and member satisfaction. Key tasks and responsibilities include (but are not limited to): Deliver a world-class customer service experience to members and external stakeholders.Coordinate daily, weekly and monthly membership engagement tasks, prioritising work in collaboration with the Membership Engagement Manager.Work collaboratively with colleagues to ensure individual and team tasks are completed efficiently, effectively and in a timely manner.Lead and coordinate the core, complex membership operational process being supported by the team.Identify and eliminate non-value-adding processes and suggest improvements to enhance membership engagement.Provide support to the Head of Membership Engagement in the absence of the Membership Engagement Manager. About You We are looking for someone with