About

• As a Waiter/ess at Six Senses Place, I fully embrace the vision of Six Senses to help people reconnect with themselves, others, and the world around them. I will bring to life our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness.
• Through my presence and service, I will deliver a warm, genuine welcome and seamless arrival experience for all members, guests, residents, and hotel visitors, while supporting and collaborating with my team to consistently exceed expectations.
• Duties and Responsibilities

As Waiter/ess, I will support Food & Beverage Management and assume responsibility for the efficient operation in the following

• Take guest orders from any food & beverage outlet.
• Provide exceptional service at all times following standards and steps of service.
• Greet guests on arrival and conduct welcome and check-in procedures in an efficient and friendly manner.
• Answer outlet telephone courteously and efficiently.
• Inspect condition and cleanliness of menus and wine list, ensure designated amounts are available, and update menus or wine lists as changes occur.
• Work with an empathetic attitude and if there is any problem which cannot be handled, must contact Management.
• Check areas prior to opening to guests and ensure all areas are clean, properly equipped and in a high standard of maintenance.
• Maintain the guest recognition program, taking special care with food likes and dislikes and allergies or special dietary requests.
• Communicate guest feedback, inquiries, and comments. Follow up with management
• Supervise the Restaurant Junior Commis team, in particular with Opening and Closing.
• Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
• Have good knowledge of all F&B outlets opening hours.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge and strict adherence to LQA standards.
• What’s in it for you?

At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including

• Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
• Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing– Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.
• Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities – Make a difference through purpose-driven initiatives and give back to the causes you care about.
• Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.
• Qualifications

To execute the position of Waiter/ess, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following

• High school diploma or equivalent and at least 2 years’ experience in a similar operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including MICROS/point of sell platforms. I have knowledge of hotel policies on discounts/food promotion.
• I am familiar with Food and Beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory.
• Fluent in English; I understand that additional languages are preferred.
• All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
• The above is intended to provide an overview of the role and responsibilities for a Waiter/ess at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
• Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.