Primary Responsibilities Administrative: The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Read code data on SystmOne Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the appropriate team members Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Provide cover during staff absences Scanning of patient related documentation and attaching scanned documents to the patients healthcare records Complete opening and closing procedures as required Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently IT Support: Provide frontline support to the team, addressing day to day IT queries to ensure smooth operations. Assist staff in submitting IT support requests to our service provider, and track progress to expedite issue resolution. Assist staff in submitting Telephony support requests to our service provider, X-ON SurgeryConnect, and track progress to expedite issue resolution. Identify, diagnose, and resolve less complex IT issues using troubleshooting techniques to minimise downtime. Support the installation and configuration of computer hardware and software as required, ensuring all components are set up and operational for the Practices teams. Collaborate with the Management team on daily tasks such as resolving queries, supporting teams with IT consumables usage (Printer toners etc), performing backups, and managing security tasks like user audits and software updates. Assist with the installation and configuration of new hardware components (printers, label printers, computers, monitors, measurement devices), optimising devices for user needs. Prepare workstations for new staff members, ensuring hardware and software are up to date, windows user is set up, smartcards are configured and NHSmail is ready.