About

IntroductionAt Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.OverviewJoin our Pen Claims team as a Marine Claims Handler. The primary location is London and we are open to receiving applications from other locations in the UK including Birmingham, Manchester, Ipswich, Leeds, Bristol etc. This is a hybrid working model role. You will manage a portfolio of marine claims, primarily Marine Hull, but also Marine Liability & Cargo from notification to settlement. You will work closely with clients, brokers, and underwriters, providing excellent service and technical expertise. This role offers the chance to make a real impact in a collaborative and supportive environment by contributing to the development and improvement of the marine claims function and processes. How you'll make an impact To investigate, negotiate, and resolve marine claims in accordance with policy terms and conditions, best practices, and service standards. To maintain accurate and timely records of claims data, correspondence, and financial tra