As a Service Charge Managing Agent Officer, as the role will be known internally, you’ll work on service charge projects that focus on maximising service charge recovery with particular focus on maximising income from non-Aster customers who benefit from our service. Ensuring that charges levied are in accordance with legal frameworks within which service charges operate.

Ultimately, we want to receive great value for money from our managing agents, so analysing their performance, monitoring for improvements and challenging poor service will all form part of the role.

You’ll build strong internal relationships with colleagues in the housing teams and will rely on their community awareness to help you achieve great outcomes.

Building strong working relationships will be second nature to you. You’ll understand the benefits of not only working closely with colleagues, but by having a professional approach with our managing agents you will gain great results.

You won’t be phased by having challenges conversations at times and you’ll be prepared to share your knowledge and understanding to ensure that Aster receives the services we pay for.

You’ll also be confident in your record keeping and data analysis to enable you to challenge when necessary or evidence service received with may be below par.

This is a home based role, you will need to be a driver and have access to a car for work purposes as there will be a need to do site visits.

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

If you'd like any support please contact the Recruitment Team on recruitment@aster.co.uk.

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