About

We're thrilled to offer an amazing opportunity for a talented professional to join our dynamic team as a Management Agent Relationship Officer on a permanent basis. You'll primarily be based in our modern Wembley office, ideally located in a vibrant area with excellent transport links. We're also happy to offer flexibility — with the option to work from our offices in Basingstoke or Newbury, depending on your preference. In line with our flexible working, you'll be able to combine both home and office working arrangements to ensure an optimal work/life balance that suits your personal circumstances and professional requirements. The Role: The role involves managing our portfolio of external management companies and agents responsible for approximately 18,000 properties. Responsibility includes meeting the objective that these companies meet their statutory and regulatory obligations while providing our customers with high-quality services that offer value for money. Key responsibilities: Responsible for delivering the right outcome for our customers in a safe and timely wayManage all aspects of communication with customers concerning services provided by managing agents or management companies. This includes a proactive approach to addressing customer queries and ensuring that responses are timely and resolve issues effectivelyClose collaboration with the support team to ensure that customer enquiries are handled efficiently and updated regularly. This will ensure that all customer interactions are tracked and managed systematically, maintaining high standards of customer serviceMaintain the matrix of all managing agents to include contracts for cleaning, grounds maintenance, window cleaning, detailing service provision, costs and frequency of paymentRead, interpret, a