About

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. PRINCIPAL RESPONSIBILITIES (Include but not limited to): • Adhere to all policies and procedures relating to Workplace Health and Safety P. Employee initial: ____________ Co. representative: rcollado Page 13 of 15 ensuring the safety of yourself and all other people who may be effected by your conduct in the workplace • Oversee the portfolios within Consumer Finance and ensure high currency rates and low defaults • Analyse existing and proposed methods and procedures in the Consumer Finance business unit to proactively develop new ways to increase efficiency and streamline processes. • Assisting and encouraging the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of resources in the department; • Building strong business relationships with key stakeholders • Compliance and quality review and auditing through various methodologies • Comply with relevant legislation including and not limited to Privacy Act, National Consumer Credit Protection act, Collections, Anti Money Laundering • Contribute to interviewing and recruitment of new/replacement staff. • Contribute to setting and reporting on individual/group statistic targets and KPI’s to provide indications of performance and efficiency • Deliver and facilitate world class training to all of the Consumer Finance team with the aim of improving the operational efficiencies and overall skill level of the company during all stages of employment • Develop and train team members and business partners • Display Count On Me! service to all internal and external parties. • Display innovation through inspiring, creating and improving processes and products. • Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible. • Ensure all audit requirements are met • Ensuring all policies and procedure are up to date and that all regulatory compliance training is completed on time • Ensure policy / process / procedures include controls as relevant • Ensure the robustness and integrity of data provided • Ensuring daily workflow and timelines are achieved with accuracy • Investigate and resolve issues that arise from data maintenance • Leading team meetings and encouraging active participation with relevant input and feedback. • Maintain resources in line with budget • Maintain understanding and efficient use of various systems used by the Department including but not limited to CSS; Merlin; Customer Hub; dialler system and miscellaneous Access databases • Manage inbound calls and team priorities to meet service level goals • Assist with ensuring the portfolios within Consumer Finance maintain high currency rates and low defaults (including collections strategies & portfolio review) Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying. Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.