About

About the Role:Grade Level (for internal use):10 The Team: The Client Support team is responsible for providing support to our clients on our business intelligence tools by holding investigative conversations with clients & driving product usage. You will manage this team and gain in-depth knowledge of our S&P Global Market Intelligence Product suite. As a Manager, you will lead"a diverse and energetic team of"associates, to support them in their roles"and"provide guidance on their career development with the company."""You will work closely with other Client Support Managers regionally and globally"on projects such as coverage, trainings, automation, improving operations/processes and more. Responsibilities and Impact: As the face of the organization, your typical day requires you to support associates who answer client queries by leveraging your working knowledge of our platform, your knowledge of multiple industries, and your expert soft skills honed from working with clients. Additionally, you'll help identify and develop new associate's strengths to set them up for success when they move from the program to other parts of the commercial organization. Develop your leadership qualities by helping associates set and achieve goals that are line with the company's vision. Instill a growth mindset, lead by example, and lay the foundation for the next generation of leaders within the company.Continue to develop your product and industry knowledge by serving as a subject matter expert and trainer for associates who need help formulating solutions to the business needs of our expansive client base.Oversee a team of associates who are supporting clients of S&P Capital IQ Pro and S&P Capital IQMonitor staffing levels throughout the day and adjust as needed - phone, e-mail, chatCoordinate scheduling associates with global leads/local US management for