About

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager Client Experience Insight. CIB's ambition is to be the #1 Global Corporate and Institutional bank in the world. As a client-centric organisation, how clients experience our propositions, technology and products will be central to achieving it. This role will be part of the newly formed Client Experience Design (CXD) team. This global role is responsible for helping to generate a robust and deep understanding of clients' needs and priorities and spotting the changes to those needs and industry trends, as well as partnering with CXD colleagues, to implement a CX strategy across all client-facing touchpoints and channels, aimed at increasing client satisfaction. The role requires a blend of leading the generation of robust and actionable client and colleague insights and supporting the execution of design activities (e.g. workshops, journey mapping, storytelling) to ensure CIB teams deliver solutions that meet clients' expectations and deliver market value. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work