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Primary Details Time Type: Full time Worker Type: Employee Major Incident Manager - ITSM Practitioner London Permanent (Hybrid) The Opportunity QBE Europe is currently recruiting a Major Incident Manager – ITSM Practitioner to join our service management team in our London office. The role of Major Incident Manager will provide quality major incident support, managing and controlling assigned incidents as they occur to ensure minimal impact to the business and restoration of a normal operating service. The MIM team provide support on a shift basis covering 07:00hrs to 18:00hrs GMT Monday to Friday with each MIM required to be “On-Call” 1 in 4 weekends. Your new role Run appropriate ‘Major Incident’ groups (‘war rooms’) to address major incidents at pace, including the engagement and co-ordination of multiple support teams and suppliers. Ensuring all Major Incidents are managed effectively and efficiently. Responsible for contributing to, and creating, clear, timely and accurate communications throughout each Major Incident being managed, as defined by the process. Responsible for conducting Post Incident Reviews - to ensure continuous improvement and shared learning. Ensure effective handover between Major Incident and Problem Management to drive root cause investigations, identify lessons learnt and drive improvements. Build positive, open and constructive relationships with key stakeholders and service providers, working in partnership to ensure | adherence to performance targets | service delivery meets current and future business needs, managing customer expectations as necessary | appropriate awareness of the Major Incident Management Processes Ensure that the Major Incident Management Processes are regularly reviewed, and updated as required,