About

Position: Food and Beverage Assistant

Reporting to: Food and Beverage General Manager

Overall Objective. Interacting with customers, taking orders and serving snacks, food and drinks.

Summary of Duties

Responsible for:-

· Greeting customers and offering restaurant or cafe menus

· Answering questions about menu offerings

· Processing food and drink orders

· Carrying food and drinks from kitchen to tables, and preparing bills and processing payments

· Setting and cleaning tables and service areas

· Dealing with customer complaints

· Checking with customers to ensure that they are enjoying their meals and take action to correct any problems

· Escorting customers to their tables

· Explain how various menu items are prepared, describing ingredients and cooking methods

· Informing customers of daily specials.

· Presenting menus to customers and answer questions about menu items, making recommendations upon request

· Removing dishes and glasses from tables or counters, and take them to kitchen for cleaning

· Serving food and/or beverages to customers; prepare and serve specialty dishes at tables as required

· Stocking service areas with supplies such as coffee, food, tableware, and linens

PRODUCT & SERVICE QUALITY:

· Leading by example in all areas of product knowledge

· Consistency and pride in standards, timings, presentation and quality of product

· Strong customer service skills

· Demonstrating full commitment to food & drink menu

TECHNICAL SKILLS & GENERAL AND ADVANCED LEGAL COMPLIANCE:

· To adhere to all company rules, regulations and procedures

· Supervision of table & restaurant cleanliness

GENERAL

· To attend and contribute to all relevant training for Macclesfield FC Staff

· To attend all relevant Macclesfield FC staff meetings

· To keep up to date with all Macclesfield FC correspondence

· Ensure you are aware of and keep updated in regards to best practice policies

· To be prepared to do other duties to further the development of Macclesfield FC as and when required

Essential

· Flexible working hours required.

· Must interconnect with all relevant MFC departments.

· Excellent communication and interpersonal skills.

· Have a flexible attitude to work.

· Ability to work on own initiative and as part of a team.

· Have a polite and courteous manner.

· Be organised and have good time management skills.

· The ability to meet stringent deadlines.

· Be able to adapt to different and changing situations.

· Have the drive and enthusiasm to set high standards and achieve company objectives.

· Have a personable approach.

· Knowledge and understanding to company policies/procedures and regulations relating to the role.

· Be prepared to work evenings and weekends.

Desirable

· Hold a full UK driving licence.

· Previous experience in catering hospitality, fine dining or banqueting environment

· Understanding of food hygiene and customer service

· The ability to accurately process information/merchandise through the Till system with a good standard of numeracy

· Excellent customer service skills

· First class communication skills and demonstrate accuracy and attention to detail

· The ability to demonstrate great team work

Person Specification

Positive communication skills

Winning mentality

High professional standards

Growth Mindset

Team player

Organisational skills

Knowledge and qualifications within the table service & conference industry

Ability to deal with a diverse range of issues and people

Time management

Job Types: Full-time, Part-time

Pay: £10.00-£12.21 per hour

Expected hours: 16 – 40 per week

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Full Service Servers: 1 year (preferred)

Work Location: In person