About

Join us at Barclays as an M365 Support Engineer, where you'll lead third-line support and incident resolution across M365, Email, and Azure services—ensuring rapid response to major issues, seamless product transitions, and resilient service delivery. You'll drive continual improvement, champion knowledge sharing, and provide out-of-hours support to enhance performance and user experience. To be successful as a M365 Support Engineer, you should have experience with: Managing and supporting Azure and M365 Tenant environments.Administering Exchange and Proofpoint email security solutions.Scripting and automating tasks using PowerShell. Some other highly valued skills may include: Proficiency with Microsoft Graph API for advanced integration and automation.Experience using monitoring and backup tools such as Splunk, ESAAS, and Rubrik.Strong communication and interpersonal skills to collaborate effectively across teams. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Knutsford. Purpose of the role To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prev