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Join our global Operations team supporting Microsoft 365 and related technologies. You’ll work alongside 8 team members in Radbroke and collaborate closely with peers worldwide. This role will involve acting as a Subject Matter Expert (SME) for Microsoft 365 or Entra, providing operational support for a range of messaging and collaboration technologies, participating in on-call rotations and handle after-hours support when required and delivering reporting and updates directly to the hiring manager. To be successful as a M365 Messaging Administrator, you should have experience with: Strong Entra ID Administration / Entra ConnectStrong Integration and Federation skills of EntraStrong Azure / M365 Platform knowledgeCopilot / Copilot Studio / Agents Other highly valued skills include: Exchange OnlineM365 Tenant PlatformGraph API / API development skillsEntra Backup solutions (Rubrik) This role will be based out of our Knutsford Campus. Purpose of the role To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.Analysis of sys