About

Chester (Hybrid) Salary starting from £24,000 + annual bonus About M&S BankWe're proud to bring the trusted values of Marks & Spencer into banking by giving money more sparkle. As part of HSBC, M&S Bank offers a unique blend of retail heritage and financial expertise. We're here to make banking feel more personal - and that starts with how we support our people. The OpportunityThis is more than a customer service role - it's a launchpad for your career. Whether you're new to financial services or looking to grow, we'll support your development every step of the way. What You'll Do Be the first point of contact for customers via phoneProvide support, resolve queries, and guide customers through our digital banking servicesHandle complaints with empathy and ownershipSuggest improvements to enhance the customer experience What You'll Bring Passion for helping people and solving problemsStrong communication and listening skillsConfidence using digital tools and the ability to learn and use various systems and applicationsResilience and a willingness to learnNo contact centre experience needed - full training provided What You'll Get Hybrid working25 days' holiday + bank holidaysAnnual bonus schemeM&S shopping discount (post-probation)On-site gym and StarbucksFlexible benefits including pension, retail discounts, and wellbeing supportOne paid volunteering day per yearRecognition through Spotlight awards and access to M&S Bank Arena events Our contact centre is open 8am-8pm 7 days a week so your working pattern will include working some weekends and evenings, but we'll c