Link Worker

Location: Liverpool L3

Salary: £25, 290.72 per annum

Hours: 38.6 hours per week

Job Type: Permanent/Fixed Term: 2 roles available

Shortlisting: w/c 6th October

Interview: w/c 13th October



Why this role would be great for you

If you’re someone who thrives on building meaningful relationships, enjoys helping others overcome challenges, and has a passion for empowering people to live independently, this role could be perfect for you.

You’ll be a great fit if you’re proactive, compassionate, and confident working with individuals who have complex needs. If you’re a natural collaborator who can think creatively, stay organised, and remain calm under pressure, you’ll find this work both rewarding and impactful.

Based in Leeds Street your role will be to:

To ensure that Intensive Housing Management tasks are completed in a timely way and to a high standard
To deliver activity-based interventions
To work alongside the support-worker team in ensuring that all daily tasks are completed and that residents needs are met


What your week may look like:

Your week as a Link Worker might include:

Supporting new residents as they move in, helping them settle and complete housing benefit applications.
Building trust through one-to-one conversations and group activities that promote wellbeing, independence, and engagement.
Collaborating with support workers and external agencies to create personalised support plans and risk assessments.
Encouraging service users to take part in community activities and helping them re-engage if they’ve become withdrawn.
Keeping accurate records of interactions, updating risk assessments, and contributing to team handovers.
Responding to incidents, conducting welfare checks, and ensuring the environment is safe and welcoming for all.
Attending team meetings and contributing to service development through feedback and co-production with residents.
Intensive Housing Management and Risk Assessing

Assist the Practitioners with the induction and management of their case load taking direction as required
Update and communicate service user risk assessments in line with YMCA policy and procedure

Provide clear, comprehensive and accurate information on handovers to the team making recommendations where appropriate
Assisting service users in the cleaning of their room
Complete void checks and get rooms ready for letting
Maintain accurate up to date electronic and written records
Post holders must be willing to support clients whose behaviors we may find challenging using our CAT /psychologically informed approach
Service User Involvement and Engagement

Reporting/ Monitoring
Monitor positive feedback from service users and external agencies
Ensure referrals to the service are processed thoroughly and within the correct time frames.
Ensure that all interactions are logged onto appropriate systems
Health and Safety

Liaise with all emergency services
Ensure at all times the safety of yourself and others on the premises in which you work
Conduct Health and Safety checks as required
Report, log and communicate all incidents to the appropriate people
Conduct welfare checks as specified during your shift
Adhere to all resident checks, handover and Incident process
Ensure adherence to YMCA Together visitor’s policy and procedure
Attend to the fire panel in the event of the fire alarms being activated and the recording and following up of information.
Relationships

Annual appraisal and regular work review with line managers is an operational requirement, as is attendance at weekly support team meetings.

It is recognised that the association is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job


What can we offer you

Working with YMCA Together comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development.

For a full list of benefits see here: Careers Page | YMCA Together


The skills we are looking for

COMMUNICATION – Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside ensuring confidentiality at all times
EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries
COMMITMENT – The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed.
ORGANISATION – Strong time management and the ability to manage to prioritise tasks
COMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.


Even if you don’t feel that you have all of the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.

YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.

To download a copy of our application form, please click here

If you would like to apply not directly through the website, please email your completed application form to recruitment@ymcatogether.org.uk