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Lifeline Control Operator needed in Loughborough, £13.90ph PAYE - Reference: OR21521 The role is 24 hours per week based on a 4 day rolling shift pattern Day 1 22.30-06.30, Day 2 17.30-22.30, Day 3 12.00-17.30, Day 4 06.30-12.00, 4 days off then start on Day 1 shift. It is office based , some shifts will be lone working. You will ideally have experience working with Tunstall PNC call taking. Ensure that all calls taken are answered in a polite and courteous manner, within target times and actions taken are recorded in accordance with procedures.Analyse, input, update and accurately record relevant information promptly and efficiently, providing any associated administrative support as requiredLiaise with the customer's family, next of kin, keyholders emergency services Emergency Call-out Officers and other appropriate persons or services on behalf of the customer, whilst maintaining the principles of confidentiality.Provide high standard of customer care and guidance to all customers when dealing with alarm activations and requests for assistance or support.Liaise with other members of the Warden Services team to ensure a high quality, seamless service to customers.Ensure that any Disaster Recovery Plans are executed efficiently and effectively. Receive and make calls using appropriate Disaster Recovery equipment at other service providers or locations when necessary.Respond to out-of-hours emergency calls in a prompt, courteous and responsible manner, deciding upon the appropriate action, on-call staff or agency to contact in accordance with procedures.Respond to requests for entry to CBC properties via the door entry system ensuring appropriate care in providing security to tenants.Prepare clear and concise reports on serious incidents to the Control Centre Team Leader in accordance with procedures. <s