About

• Brocket Hall is the prestigious home of two championship golf courses, a world-class driving range, the renowned Phil Kenyon Putting Studio, and a premier par 3 academy with a short game area. We are thrilled to announce our partnership with Technology and the upcoming launch of our new gym in April, which will feature state-of-the-art facilities and advanced technologies designed to introduce an innovative approach to fitness and healthier living while also improving golfers' performance.
• We’re looking for enthusiastic, fitness-minded people who love creating a welcoming, upbeat atmosphere and take pride in great service. If you have a strong enthusiasm for fitness, enjoy engaging with customers, and take pleasure in welcoming members to a friendly gym that features advanced technological equipment, we encourage you to submit your CV. We would love to invite you for a conversation.
• Key responsibilities
• Welcome members and guests, check them in, and handle enquiries in person/phone/email.
• Manage bookings (classes, PT sessions, facilities) and keep schedules accurate.
• Process payments, membership queries, and retail sales where applicable.
• Maintain a clean, safe, presentable reception and leisure environment.
• Support the team with admin: basic reporting, stock checks, class lists, member communications.
• Handle issues calmly and escalate appropriately (complaints, incidents, maintenance).
• Follow all health & safety and company procedures.
• Confident communicator with a warm, polished service style.
• Organised, accurate, and comfortable with systems.
• A team player who stays calm under pressure and can handle busy periods.
• Previous reception/customer service experience preferred (hospitality/leisure a plus).
• Flexible working over weekends, bank holidays.