Leasehold Manager
Location: Staines
Salary: £34,285 - £36,089
Type: Permanent, 35 hours per week, Monday to Friday
DBS Level: Enhanced

As a Leasehold Manager you will be the main point of contact for our customers and will block manage a portfolio of Leasehold properties within assigned neighbourhoods, ensuring that all properties are well-maintained and comply with relevant health and safety regulations. You will be responsible for delivering excellent customer service within the framework of Leasehold Services.

Key Responsibilities
* Be empowered to deliver residential and commercial property management duties ensuring high levels of customer satisfaction at all times (e.g., conduct regular estate inspections, manage customer disputes and anti-social behaviour, enforce lease conditions, be the main point of contact for Customers)
* Be responsible for resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, local authorities, and external managing agents as required
* Be responsible for delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates, in-year block management accounts and year-end accounts
* Be accountable for maintaining full, clear, and accurate records for all customer contact
* Be empowered to work closely with colleagues and contractors to ensure that appropriate services are provided to a high standard to all properties in the designated portfolio
* To actively build relationships with Stakeholders (internal and external) and represent the Group at meetings, hearings, and other forums as appropriate
* To assist the Leasehold Team Manager with policies, procedures and work practices updates to continually improve service delivery

More about you
* Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
* Has or willing to study towards IPRM to achieve membership status - Desirable
* Previous experience of delivering front line (customer facing) Property Management
* Knowledge of current housing law and best practice
* Good level of IT Knowledge including Word and Excel, and an ability to compile and write reports
* Ability to analyse and draw logical conclusions from complex data.
* Excellent verbal and written communication and interpersonal skills
* Full UK Driving License

About us
At A2Dominion, we’re more than a housing provider. We’re a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose.

Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include
* 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
* Up to 8% contributory pension
* Flexible working
* In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Becci Zapala.
The role closes on Thursday 16 October 2025. We reserve the right to close early upon appointment of the right candidate.