About

A well-established, mid-size Managed Service Provider based in Basingstoke is looking for a Senior Support Engineer to step into a technical lead role. Supporting a diverse client base across Hampshire, you’ll join a highly capable technical department delivering advanced 3rd line support and leading project delivery.This is the ideal role for an engineer who enjoys deep technical problem-solving, thrives in a multi-client environment, and wants to take ownership of solutions, standards, and technical direction.The RoleYou’ll act as a senior escalation point for complex issues while also delivering hands-on project work across Microsoft 365, Azure, networking, and on-prem infrastructure. You’ll work closely with the Head of Technical Services to shape best practice, mentor engineers, and ensure clients receive a consistently high-quality service.Key Responsibilities• Provide expert-level 3rd line support across Microsoft 365, Azure AD, Windows Server, and networking• Lead technical delivery for migrations, deployments, and infrastructure upgrades• Act as an escalation point for the service desk and support engineers• Troubleshoot complex multi-site, multi-platform issues• Work directly with clients to scope, plan, and deliver technical projects• Contribute to technical strategy, documentation, and process improvement• Support the development of junior and mid-level engineersWhat You’ll Bring• Strong experience in an MSP or multi-client support environment• Deep knowledge of Microsoft 365, Azure AD, Windows Server, and Active Directory• Confident handling complex networking, security, and infrastructure challenges• Experience delivering technical projects end-to-end• Ability to lead by example, communicate clearly, and build trust with clients• A proactive, solutions-driven mindset with a passion for technology