About

• Company Description
• Why work for Accor?
• Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.​
• With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.​
• Become a Heartist®, and let your heart guide you into a world where life pulses with passion.
• #WeAreHeartists
• To discover the life that awaits you at Accor, visit https://careers.accor.com/.
• Job Description
• Are you ready to drive seamless customer integration, enhance operational efficiency, and support the rapid growth of our sales operations? As the Key Account Manager, you will play a critical role in maintaining operational excellence and driving key sales initiatives and growth in a fast-paced environment.
• This role is currently open in the UK; however, can be it may be based from any European City where we have a Headquarter.

Account Management

• Develop and animate a portfolio of Strategic & Key accounts through targeted face-to-face, hybrid meetings & telesales activities.
• Act as the primary point of contact for Congress clients regarding their Group needs
• Build account plans utilizing Accor tools such as Anais effectively and efficiently according to targets given by HOD. Work closely with Groups Desk, Arranging & managing business reviews with key partners throughout the year
• Managing complex issues with key stakeholders
• Working with Department head to ensure strategy of division is followed
• Congress RFP Management with the key stakeholders
• Increase the market share of Accor hotels
• Implement levers for retaining Congress customers.
• Conduct a third-party risk analysis (KYC process) before concluding any contractual or commercial relationship.

Sales Actions

• Organize & attend a variety of activities to support growth of business across trade shows, events , exhibitions, sales missions within own region
• Ensure ROI is managed and maintained across all actions
• Develop strong knowledge of regional and global hotel portfolio to become an ambassador for the brands, hotels & destinations
• Arrange presentations to hotels & clients on key topics , new openings and products
• Offer a consultative sales approach to both clients & hotels
• Support on the roll out of new products and tools such as Loyalty programs & CSR , new systems such as MEET and ensuring fully efficiency in delivering such services
• Constant monitoring of industry trends

Reporting

• Track, analyze and report all business from portfolio and take ownership of market segment to produce reports and presentations as deemed necessary

Cross Segment

• Work with other teams, hubs and hotels to help drive more Congress business into regions and globally.
• Qualifications
• Business or hotel school / University degree
• Sales & Marketing operational Experience (hotel or global sales teams), Key account Manager background
• Strong expertise of the M&E segment
• Ability to understand regional or local challenges and priorities
• International Experience
• Strong negotiation skills, strategic thinking & vision
• Strong understanding of revenue drivers, pricing models, margin control and business development
• Project & Operational excellence
• Problem Solving & Decision making, Emotional Intelligence
• Communication & Influence, Organized and Autonomous
• Team Collaboration, Agility
• Innovation & Continuous improvement
• Additional Information
• We are much more than a global leader. We are 330,000 women and men who put people at the heart of everything we do, and we are driven by an unbounded passion for service and a desire to exceed expectations. Joining Accor means embarking on a unique human adventure to invent the hospitality of tomorrow.
• Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!
• Your information will be kept confidential according to EEO guidelines.

• Job-Category: Sales & Marketing
• Job Type: Permanent