About

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. This client-facing role provides end-to-end technical support to Broadridge customers. You'll coordinate daily service activities, troubleshoot issues, and drive incident and problem resolution. Working closely with development, infrastructure, and product teams, you'll help deliver reliable, high-quality service and contribute to continuous improvement initiatives. Responsibilities: Coordinate all aspects of the service offering for assigned clients, including daily service requests, queries, incidents, problem, and change management. Provide end-to-end client support as part of a global team - covering troubleshooting, escalation management, and resolution of issues. Respond promptly to customer inquiries regarding product operation, configuration, and malfunctions. Participate in service-improvement projects focused on efficiency and effectiveness; leverage AI tools where appropriate. Collaborate across teams - development, infrastructure, and product - to ensure seamless service delivery. Host regular service review meetings with clients; recommend preventative maintenance or configuration optimizations to enhance product performance and client satisfaction. May lead small projects or provide guidance to others, applying technical expertise and project-management skills. Requirements: Minimum 1year of experience in a technical support or client-facing support role. Bachelor's degree in Computer Science,Engineering, or equivalent technical education. Strong written and verbal communication skills; comfortable engaging with stakeholders at all levels and confident in dynamic or uncertain situations. Fundamental knowl