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Robert Half is partnering with an organisation that specialises in helping individuals locate their lost pensions. We are currently seeking a detail-oriented Junior Operations Analyst to join the team on a fully remote basis. Junior Operations Analyst Location: Fully Remote (United Kingdom) Salary: £26,000-£27,000 + Performance Bonus A growing startup is seeking an Operations Analyst to support their mission of helping individuals locate and consolidate lost pension pots. This role is key to delivering a high-quality customer experience and ensuring smooth internal operations. Key Responsibilities: Manage the full pension-finding process for customersCommunicate updates and outcomes clearly and regularlyConduct research and outreach to employers and pension providersAccurately document pension informationProvide feedback to improve internal processes Ideal Candidate: Self-starter with a proactive, goal-oriented mindsetStrong communication, research, and organisational skillsComfortable working independently in a fast-paced environmentWilling to take on varied tasks across the teamDetail-oriented and customer-focused Nice to Have: Experience in customer service or administrative rolesFamiliarity with CRM tools (e.g., Salesforce, Hubspot)Background in pensions or financial services Benefits: Fully remote or hybrid working modelPerformance-based bonus schemeOpportunity for career growth in a fast-paced startupRegular team socials and quarterly in-office meetups (expenses covered) Note: Applicants must be UK residents. Visa sponsorship is not