About

• Company Description
• Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.
• Job Description
• What will you be doing?
• We’re seeking a talented individual to join our team in London.

As JLT Analyst, your responsibilities will include among others

• Single point of contact/Customer relations (25%) and Request Management (75%)
• To monitor the progress of the new starter requests from inception to resolution
• To keep users informed of the progress of all open calls leading from initial contact and liaise with end users to ensure requests are delivered satisfactorily and within SLA
• Keep customers informed of the progress of their queries by updating the IT Service Management tool in a timely, accurate manner and liaising directly with end users.
• Escalate calls and issues with customer satisfaction to the Change, Problem and Incident Team Lead where the resolution falls outside agreed targets
• Manage the ordering and set up of staff mobile phones, office based telephones, purchase of PC/Laptop and accessories and PC builds and application installs
• Qualifications

To be successful in this role, you should

• Working knowledge of SCCM
• In depth knowledge of Active Directory
• Highly proficient at supporting and installing standard Microsoft applications, Word, Excel, PowerPoint, Outlook (incl. Macros and Add-ins)
• Ability to prioritise and escalate work schedules
• Ability to document new process
• Ability to work to current standard documented procedures

Desired

• Degree level
• ITIL Foundation
• Prince 2
• Additional Information

As a colleague here at Evelyn Partners you will have access to benefits that include

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependant)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave
• We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.
• We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.