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ITSM Consultant This a role to support short-term advisory and assessment engagements Key Responsibilities: - Lead and deliver ITIL-aligned ITSM maturity assessments - Conduct stakeholder interviews and service reviews - Assess ITSM practices across people, process, governance, tooling, and metrics - Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps - Provide pragmatic recommendations aligned to ITIL 4 best practices and ISO/IEC 20000 readiness Required Experience: - Proven experience delivering ITIL / ITSM maturity assessments - Strong working knowledge of ITIL v3 and/or ITIL 4 practices - Hands-on exposure to ITSM tools (e.g., ServiceNow, BMC, Jira Service Management) - ITIL 4 Managing Professional or Strategist certification - Experience working with regulated or professional services clients preferred - Excellent stakeholder management and documentation skills Initial contract is 3 months and inside IR35 with potential to extend