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IT Systems Coordinator Salary of £35,000 p/a, Pease Pottage (outside Crawley), Monday 9am - 5pm, Permanent, free parking. The RoleA rapidly growing logistics company specialising in B2B and B2C fulfilment across footwear, fashion, and luxury goods is seeking a knowledgeable, experienced and highly proactive IT Systems Coordinator to support across all IT functions of the business including server, network, hardware troubleshooting and ongoing analytics to record and monitor performance. Key responsibilities include: Act as the super-user for the Warehouse Management System (WMS), managing configuration, pick-path optimisations, and user accounts.Liaise with software vendors to resolve high-level bugs and manage system patches or upgrades.Support the wider tech stack, including Transport Management Systems (TMS) and courier integration software.Provide rapid-response support for warehouse hardware: handheld scanners, thermal label printers, RDTs, and pack-bench workstations.Ensure robust Wi-Fi connectivity across the warehouse floor to prevent "dead zones" during picking.Manage local IT assets, including laptops, mobile devices, and office networking equipment.Support the onboarding of new clients by assisting with EDI (Electronic Data Interchange) and API mapping. Monitor data queues to ensure orders are flowing correctly from client e-commerce platforms into the WMS.Troubleshoot "failed orders" and data mismatches between systems.Develop and maintain internal reports to track operational KPIs (e.g. stock accuracy, pick rates, and courier performance).Utilise SQL or Excel to extract raw data for bespoke client reports.Present data findings to the Systems Director to assist with labour planning and capacity management. Identify opportunities to automate manu