About

Overview An exciting opportunity for an IT Support professional to join a growing Corporate & Investment Banking based in the City of London. To work as part of a dedicated IT Support team providing first and second level support and guidance to users of all decentralised IT equipment and services. To provide first and second level support and guidance to users of all decentralised IT equipment and services including trade floor.Support, roll out and maintenance of all desktop equipment.User assistance and guidance.Application of security updates.Regular hardware and software audits.Analysis, problem solving and escalation if / when necessary.Completion and maintenance of all relevant documentation.Collaborating with other members of IT department to provide technical assistance when required. Decision Making: The job holder will be expected to make recommendations regarding the helpdesk structure and service provided to users.Regular Stock checks and suggestions on equipment ordering. Reporting: Responsible for assisting in the production of a monthly help desk report.Responsible for the production and follow up of incident reports.Responsible for the completion of Level 1 Security Controls in the IT Support perimeterOther progress updates to immediate management as deemed necessary. Review of Work: Annual and Semi-annual review with the Manager Leader – Head of IT ProductionRegular liaison with Manager Leader – Head of IT ProductionMonthly one to one with Manager Leader – Head of IT Production Key Responsibilities All actions where appropriate to this position must be compatible with the organisations carrying out business in accordance with the FSA Principles for Business which are available