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IT Support Technician (1st/2nd Line) – Altrincham – Hybrid (2/3 days on site) - £32K You must have a full UK driving license as you will occasionally travel to other sites (non-negotiable) A major retailer with ambitious growth and sustainability plans are looking for their next IT Support Technician (1st/2nd line) to support their team through a period of transformational change. You will work closely with regional teams and their managed service provider to ensure smooth delivery of IT solutions. What's in it for You? Salary up to 32K DOEHybrid working (2/3 days on site) 33 days holidaySick payEnhanced maternity and paternity leaveEmployee discountWell-being programmeCycle to work schemeCelebration leaveFree parkingCompany eventsTraining and development support This role is ideal for: Someone passionate about delivering excellent IT serviceTechnicians who enjoy working across varied technologiesSomeone looking for growth within a supportive, service-focused team Essential: Minimum 1- 2 years in a similar IT support roleFull UK driving licence (occasional site visits required)Strong customer service and communication skillsStrong hands-on experience with Windows OS, hardware builds, and troubleshootingProficiency with Microsoft Office 365 administrationGeneral networking skills including Wi-Fi connectivity and user supportExperience working to KPIs and SLAsAnalytical mindset and ability to make sound decisions under pressureFlexible and adaptable in a fast-paced environment Nice to have: Experience with Microsoft Intune and Apple Business ManagerFamiliarity wi