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Are you passionate about technology and eager to support innovative organisations? Do you thrive in dynamic environments where your problem-solving skills can shine? Are you looking for a rewarding role where you can make a real difference in a thriving educational setting? We are currently seeking an IT Support Technician to join our team - imagine yourself working in a forward-thinking organisation that values your expertise and fosters professional growth Hours of Work: 37.5 per week - hybrid/remote The IT Support Technician will be responsible for delivering high-quality IT support across multiple business units and functions. From troubleshooting hardware and software issues to maintaining systems and ensuring seamless user experiences, you will be vital in supporting our educational programmes and administrative operations. Support will be provided both locally and remotely, including on-site visits within the UK and Europe when needed to keep our technology running smoothly. IT Support Technician Requirements: Higher Education qualification(s) in IT or related fields, or equivalent professional experience Proven experience providing desktop support within a Microsoft environment, including Windows, Office, SaaS applications, printing, and telephony Knowledge of automated imaging software and SOE deployment Experience with Active Directory, Intune and/or related management tools Excellent problem-solving skills with the ability to work independently, often remotely, using remote desktop and Service Desk software IT Support Technician Benefits: Competitive salary package Generous holiday entitlement with bank holidays included Contributory pension scheme Excellent opportunities for professional development Supportive team environment promoting work-life balance Meet the Organisati