About

Career growth. Big impact. High-energy environment. If you’re the kind of IT professional who loves solving problems, improving systems, and genuinely making things work better; this is the role you’ve been waiting for. We're partnering with one of Manchester's fastest growing sports fashion & leisurewear brands. A business that’s scaling at pace, investing heavily in tech, and needs someone who can take the reins of IT Support across multiple sites. This isn’t a ticket-closing job. This is leadership, ownership and impact from day one. Why this role stands out: Shape and lead IT support across the businessWork for a brand that’s growing aggressively (and your career can grow with it)Get hands-on with modern tech (M365, Azure AD, Windows 11, Endpoint Manager)Drive continuous improvement - they want better processes, ideas and upgradesReal visibility with senior leadershipTravel to other sites when needed (all expensed) What you’ll be doing: Leading the helpdesk function and acting as the point of escalationFixing a range of hardware, software, networking and cloud issuesMaintaining SLAs and creating colleague guides & self-help materialsSupporting business projects and onboarding new applicationsOverseeing third-party IT partners and ensuring value for moneyStrengthening cybersecurity, monitoring systems and championing best practiceKeeping the asset register tight, tech running smoothly and downtime minimal What you’ll bring: Solid Desktop / IT Support background (1st/2nd line)Ability to troubleshoot confidently, calmly and logicallyStrong experience with rebuilding/configuring laptops/desktopsKnowledge of M365, Windows 10/11, Active Directory & Azure ADA proactive mindset - always looking for ways to improve tech & processesGreat com