About

We’re looking for a proactive and customer-focused IT Support Technician to join a busy school IT team, supporting a large secondary school and a nearby primary school. This is a hands-on role where you’ll deliver high-quality 1st and 2nd line support, maintain a wide range of IT systems, and contribute to key projects across 2 sites.Working closely with the Multi-Site Network Manager, you’ll be instrumental in keeping the school’s technology running smoothly — from Windows and Apple networks to Google Classroom, AV systems, and infrastructure maintenance.Location: Ealing, West LondonLong term Contract role - full-time (35 hours per week)Salary – equivalent to £25-28kKey ResponsibilitiesProvide 1st and 2nd line IT support to staff and students, both remotely and in person.Manage helpdesk tickets in line with agreed SLAs.Support and maintain Windows 11 devices in a Microsoft Active Directory Server 2019/22 environment.Administer Google Workspace and Google Classroom platforms.Maintain and update IT asset registers and system documentation.Install, configure, and repair computers, printers, AV equipment, and network components.Assist with the maintenance of Apple network systems.Support networking infrastructure, including switches, Wi-Fi, antivirus, web filtering, and access control systems.Provide technical support at school events such as parents’ evenings and productions.Assist with project work, including cabling, installing LED screens, and upgrading equipment.About YouUniversity degree, vocational training in IT, or equivalent professional experience.Microsoft Certified Professional (MCP), CompTIA, or similar certification desirable.Proven experience in a Microsoft-based network environment and in an IT hel