About

About the role:Working with the Head of ICT and as part of a small, collaborative team, your primary responsibility is to support the delivery of the organisation's ICT support services. This role is predominantly 1st and 2nd line support, working hands-on and hands-off. It also includes desktop support, server support and general infrastructure. Project work from time to time might include server upgrades, cloud-based digital transformation, WIFI, router and switch upgrades. Person Requirements:We are seeking a versatile individual with a proactive, can-do attitude who is willing to step in wherever needed, working in-line with client values and standards both in and outside of work. Strong interpersonal skills are essential, as you will be engaging with various teams across the client, our IT partners, our members and other stakeholders. You will be flexible with a willingness to work out of hours to support the IT requirements of the organisation. You will also have a strong desire to learn new technologies and develop an in-depth understanding of the client's environment, which is essential. Key responsibilities: Implement and maintain IT infrastructure, including servers, storage, networks, and cloud services. Strong analytical and troubleshooting abilities, with a methodical approach to resolving complex issues. Ensure the availability, performance, and security of the IT infrastructure. Oversee/lead infrastructure projects from planning to execution, ensuring timely delivery and adherence to best practices, both in-house and with our MSP. Monitor and manage system performance, identifying and resolving issues proactively. Collaborate with other MSP IT teams to support business operations and projects. Develop and maintain infrastructure documentation, including diagrams and procedures. Implement and manage backup an