IT Support Analyst Peterborough (Hybrid)

Cloud & Azure Focus | Financial Services | Circa 30k per annum + benefits

Are you ready to accelerate your career in IT and gain hands-on experience with cutting-edge Microsoft Azure cloud technology?

Join Yealand Fund Services, a rapidly growing financial services firm, where technology drives everything we do. This is a genuinely hands-on, high-impact role for an experienced Support Analyst ready to grow with our expanding business.

The Opportunity: Cloud-Focused IT Support

Reporting to the IT Manager, you will be the linchpin for our technology operations, delivering exceptional 1st and 2nd line support across our organisation. You won't just be resetting passwords—you'll be actively involved in maintaining and deploying our Microsoft Azure cloud infrastructure.

What You'll Be Doing:

• Azure & Cloud Management: Support and maintain our Microsoft Azure environment (VMs, storage, networking) and manage Azure Active Directory (user provisioning, group policies, access management).
• User Support Expert: Provide timely 1st/2nd line support for hardware, software, and network issues, managing the service desk queue, and working closely with our managed service provider.
• System Deployment: Build, configure, and deploy Windows 11 laptops and maintain business-critical finance applications, ensuring security and optimal performance.
• Microsoft 365: Support users across the full Microsoft 365 suite (Outlook, Teams, SharePoint).
• Continuous Improvement: Contribute to IT infrastructure upgrades, documentation, and the deployment of new, innovative solutions.

What You'll Bring

• Experience: 2-3 years in an IT support, helpdesk, or 1st/2nd line role, ideally in a service desk environment.
• Technical Stack: Strong working knowledge of Windows 11, Microsoft 365, and practical experience with Azure cloud services and Azure Active Directory.
• Aptitude: Excellent problem-solving, strong interpersonal skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced environment.
• Networking: Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).

Bonus Points: Microsoft certifications (Azure/M365), ITIL knowledge, or familiarity with PowerShell scripting.

Why Join Yealand?

• Growth: Own your career trajectory! We are committed to developing our people and offer vast opportunities to specialize in cloud, security, or business systems as we expand.
• Impact: Make a real difference by supporting critical financial operations our clients rely on every day.
• Modern Tech: Work hands-on with the latest Microsoft Azure technology and constantly evolve your skillset.
• Hybrid Work: Enjoy flexibility with our hybrid working model based in Peterborough.

If you are a driven IT professional ready for a hands-on role where your expertise in cloud technology will grow exponentially, apply today! To register your interest, click APPLY