About

City of London Permanent, Full-time Shift rota pattern – 6.30 am - 3.30 pm and 10.45 am - 7.45 pm Who we are We are an energy trading company generating liquidity across global commodities markets. We combine deep trading expertise with proprietary technology and the power of data science to be the best-in-class. Our understanding of volatile, data-intensive markets is a key part of our edge. At Dare, you will be joining a team of ambitious individuals who challenge themselves and each other. We have a culture of empowering exceptional people to become the best version of themselves. What you’ll be doing The IT & Infrastructure team help facilitate the productivity of all business functions by overseeing the delivery, management and support of all IT-related systems and applications. As an IT Support Analyst, you’ll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems. This role is particularly suited to a self-starter with good problem-solving skills. You’ll be the first point of contact for all staff with a query about technology, having an immediate impact on the service to the business and being the face of technology within Dare. • Take responsibility for responding to user queries and escalating to 3rd line when required. • Be the primary contact for logging support incidents and requests from end users, keeping users updated with incident progress and upholding the highest standard of professional service. • Imaging and deployment of Windows desktop and laptop machines, as well as tracking of assets from onboarding to deprovisioning—lifecycle management. • Onboarding and offboarding of new and departing employees, including user account administration. • Producing clear and concise documentation and procedures for admin