About

A leading sports and entertainment global company are looking for an IT Support Analyst to provide support within the company with IT hardware, software and telecommunication systems.Responsibilities of the Support Analyst roleTo offer IT Support at all sites including London, Kent and ad hoc events sites.Ensure logged jobs are reviewed and maintained, know when to reassign or escalate jobs to provide highest level service, follow up on calls and see through to resolutionLiaise with users regarding but not limited to issues, change requests and tasks- offering desk side and remote support.Build, deploy and maintain IT Hardware to a high level, ensuring all correct updates and drivers are applied.Support all C-Suite staff, ensuring that all involved parties are kept up to date and issues are escalated as per internal IT PoliciesExperience in monitoring IT systems and acting in a timely manner when issues arise,Acting as a point of escalation for Service Desk, ensuring timely responses are provided for any escalated issues.Keep departmental documentation up to date, ensuring all user assigned hardware correctly logged for referenceTo follow the change management process at all times, ensuring all jobs logged and passed through the correct approval routesTo produce and maintain documentation required for IT Infrastructure managementOther responsibilities of the roleFrequent travel to support global events.To complete all mandatory training within specified timelines.To undertake other duties within your capabilities as your Manager or Director may assign to you from time to time.Ensure compliance with SOX and GDPR regulations within IT InfrastructureExperience and requirements of the rolePrior to the role it would be essential that you have:<