About

Role: IT Service Desk Technician Location: Gloucester – Hybrid working Salary: £32,000–£36,000 Benefits: Pension, leave allowance, training & development, secure environment Our client, a large, complex organisation with a strong focus on technology-enabled services, is hiring an IT Service Desk Technician to support users across a varied and business-critical IT estate. This role offers the opportunity to work in a highly structured, professional IT environment, supporting a wide user base and gaining exposure to a broad range of technologies, processes, and support scenarios. What you’ll do Manage incidents, service requests, and enquiries within agreed SLAsProvide first and second-line technical support following defined proceduresDiagnose and resolve hardware and software issues, escalating where requiredInstall, remove, test, and support IT hardware and applicationsMaintain accurate records and documentation in line with ITIL processesSupport change activity, investigations, and problem resolution work You’ll work closely with service desk colleagues, technical teams, and end users to deliver a reliable, customer-focused support service. What we’re looking for Experience in an IT service desk or technical support roleStrong knowledge of desktop hardware, software, and user environmentsExperience working to SLAs and structured support processesA methodical approach to troubleshooting and documentationConfident communication skills with technical and non-technical users The ideal candidate will be organised, customer-focused, and comfortable working in a proces