About

We are seeking an ICT Service Desk Analyst to join our busy Service Desk team. Within this role, you will provide high-quality systems support and customer service, including support for business applications, identity management, laptops, desktops, and user access requirements. This role is fully office based and the service runs between 08:00 - 17:00. You will be allocated either 08:00 - 16:30 shift or 08:30 - 17:00 shift. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: As part of our busy Service Desk, you will support the provision of a comprehensive and efficient systems support service that delivers great customer service, including the support and administration of all line of business applications as well as identity management, laptops, desktops, and access requirements.Provide specialist support to all software and hardware systems including AV configuration, event support and the security provision and maintenance of the staff identity and access management.Provide a first and second line support service, engaging with internal and external customers, face to face, in remote office locations and remotely in conjunction with other colleagues across the department. Support ICT colleagues with project d