About

IT Service Desk Analyst – Savings (12-month FTC) Location:Head Office, London Hours: Monday to Friday, 9:00am–5:30pm Working Pattern:On-site Reports to:Service Desk Team Lead Department:IT and Operations – Service Management About the Role We’re looking for a proactive and technically capable Service Desk Analyst to join our Clients IT Service Desk team. As the first point of contact for IT support, you’ll play a key role in resolving technical issues, managing service requests, and ensuring a smooth experience for users in our London. This is a hands-on where you’ll support critical applications and collaborate with internal teams and external vendors. Key Responsibilities Resolve first-line technical issues and service requests in line with SLAsProvide third-party support for applicationsLog and manage tickets across phone, email, and walk-up channelsBuild and configure desktops, laptops, and mobile devicesSupport new joiners, movers, and leavers with account setup and access changesMaintain audit logs and provide evidence for service management controlsCreate and update SOPs and knowledge base articlesTrack hardware movements and maintain asset recordsRaise security awareness and identify risksCollaborate with internal teams and external vendors to deliver excellent outcomes What We’re Looking For Experience in a service desk or IT support roleExperienced in providing third-party support for critical applications, coordinating with external vendors to manage incidents, changes and problem recordsStrong understanding of Microsoft 365, Active Directory, and desktop deploymentExperience working