About

• Job Title: IT Project Manager
• Location: Remote / Occasional travel to regional office
• Benefits: 24 days holiday + bank holidays + your birthday off, paid volunteering days, referral rewards, regular socials
• Deliver excellence and lead innovation as an IT Project Manager at Focus GroupWho we are
• At Focus Group, we empower over 30,000 UK businesses with cutting-edge IT and telecoms solutions — and we’ve grown to over 1,200 employees nationwide since launching in 2003. As one of the UK’s fastest-growing technology providers and a newly minted $1bn tech unicorn, we’re driven by innovation, ambition, and brilliant people.
• We’re now looking for a customer-focused and detail-driven IT Project Manager to join our SME Project Management team. You’ll play a key role in delivering high-quality technology projects that help our clients succeed, managing timelines, expectations, and communication with confidence.
• What we’re looking for
• You’re a confident project manager who thrives on structure, ownership, and creating a seamless customer experience. You’re organised, process-led, and skilled at balancing technical complexity with real-world delivery.

You’ll be

• ✔ Experienced in managing multiple IT projects simultaneously
• ✔ A strong communicator who can build rapport with stakeholders at all levels
• ✔ Detail-oriented and capable of maintaining documentation, reporting, and task tracking
• ✔ Resilient under pressure, with strong prioritisation and problem-solving skills
• ✔ A collaborative team player with a customer-first mindset
• What’s in it for you?
• • Meaningful projects – Help businesses succeed by delivering solutions that matter
• • Supportive team – Join a collaborative, people-first department that shares knowledge and celebrates success
• • Professional development – Gain exposure to exciting projects and cross-functional teams
• • Great benefits – Enjoy a healthy work-life balance with holiday perks, socials, and wellbeing support
• • Growth potential – Contribute to a fast-growing business that values progression and performance
• What will you do?
• As IT Project Manager, you’ll take end-to-end ownership of projects within our SME delivery team. From coordinating kick-off meetings to ensuring accurate billing and documentation, you’ll ensure every project runs smoothly and exceeds expectations.

Your key responsibilities will include

• Reviewing and clarifying customer requirements from the sales team to ensure smooth project setup
• Managing multiple projects from start to finish, ensuring all internal teams are aligned and deadlines are met
• Providing regular communication to customers and stakeholders throughout project delivery
• Tracking progress, monitoring forecasts, and ensuring timely completion
• Gathering feedback from customers and engineers to identify and respond to changes in scope
• Escalating issues internally or externally as needed to maintain project momentum
• Creating and maintaining project documentation, training materials, and process guides
• Finalising job costing and technical documentation to ensure timely invoicing and leasing
• What you’ll need
• Proven ability to manage multiple IT projects simultaneously
• Excellent communication skills (verbal and written), adaptable to different audiences
• Strong attention to detail with the ability to prioritise and meet deadlines
• Professional, customer-focused approach to problem-solving and escalation handling
• Demonstrated ability to follow process and maintain accurate documentation
• Collaborative mindset and willingness to share knowledge across teams
• Commitment to results, targets, and delivering quality outcomes
• Nice to have
• A formal Project Management qualification (e.g., PRINCE2, Agile) is desirable but not essential
• Previous experience in an IT service delivery environment
• Why join Focus Group?
• We’re proud to be a workplace where people thrive, grow, and truly feel part of something special. We were recognised as one of the UK’s Best Companies to Work For and named a BVCA Vision Award winner for our commitment to culture and ESG.
• If you’re passionate about delivering projects that make an impact — and want to do it in a company where your ideas, energy, and achievements are valued — we’d love to hear from you.
• Ready to lead from the front and deliver work that matters? Apply now.
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