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Up to £39,500 per annum dependent upon experienceBirmingham (hybrid or office working)Full-TimePermanentFull time 37.5 hrs preferred, though will consider flexible working of 30+ hrs per weekWe are seeking an experienced IT Manager to lead a small, high-impact IT service supporting approximately 220 users across seven permanent sites. IT is critical to enabling the organisation to deliver excellent services, and this role plays a key part in ensuring technology is reliable, well-governed, and user-focused.You will manage a team of three, overseeing IT Service Management and infrastructure for around 180 laptops, 170 Android devices, and a range of supporting systems. The service supports staff with varied levels of technical confidence, delivering training, guidance, and responsive support while ensuring compliance with relevant policies, legislation, and governance standards.This role is ideal for a service-management-focused professional who enjoys a hands-on environment. You will promote best practice, improve service maturity, and balance operational needs with long-term improvement—all within clear funding and resource constraints. A key strength will be your ability to explain technical risks, priorities, and opportunities clearly to non-technical stakeholders.You will work closely with service managers, the Senior Leadership Team, and an external Managed Service Provider to deliver resilient, cost-effective IT services aligned to organisational needs.Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.Our people are key to the success of the organisation and we are recognised as b