About

Are you passionate about technology and looking for an exciting IT Helpdesk Analyst role where you can grow and develop your skills? If so, you’ll want to join this creative and dynamic team As a macOS IT Helpdesk Analyst, you will play a crucial role in providing 1st and 2nd line technical support to a vibrant team of nearly 200 employees.This hands-on macOS IT support position will involve solving and managing both simple and complex IT issues, supporting a Mac-based environment with Jamf and some Windows support as well.You’ll be the go-to person for anything IT-related, ensuring smooth operations for the team Key Responsibilities:• Provide technical support for macOS, Jamf, Windows 11, Adobe Creative Cloud (Illustrator, Photoshop, etc.), Keynote, MS Office 365 (Outlook, PowerPoint, Excel, Teams, OneDrive), and video conferencing platforms.• Resolve IT support tickets and perform onboarding and offboarding of staff and freelancers.• Support both in-office and remote employees, including troubleshooting hardware and software issues.• Set up meetings, manage print requests, and provide physical IT assistance when needed.• Work within a team to keep operations running smoothly, ensuring excellent customer service and IT support.What you’ll bring to this IT Helpdesk Analyst role:• Strong experience in 1st and 2nd line IT support, including Mac and Windows systems.• Excellent knowledge of desktop support, Adobe Creative Cloud, MS Office 365, and video conference platforms.• JAMF experience would be beneficial.• A passion for technology with the ability to multitask and work under pressure.• Excellent communication and interpersonal skills to support users at all levels.• A methodical and diligent approach to your work with great attention to detail.Why this IT Helpdesk Analyst role is