About

IT Business Analyst ConsultantLocation: Client sites within the Warrington/Cheshire area, with some flexibility for remote work depending on project/client needsContract Type: Permanent, Full-time (5 days per week)Salary & Benefits: Competitive salary, profit share bonus, employee assistance programme, company pension scheme, and life assuranceWe are recruiting on behalf of one of our valued clients-a market-leading provider of IT Project Management Services-who are seeking an IT Business Analyst Consultant to join their dynamic team.The RoleAs an IT Business Analyst Consultant, you will play a pivotal role in delivering a variety of IT and digital transformation projects. Your responsibilities will include: Defining project scope, managing change, and challenging business requirements constructivelyConducting requirements gathering, including "As Is" and "To Be" analysisFacilitating one-to-one interviews and workshops with customersCreating and maintaining process flow diagrams, business requirements, and project documentationPerforming process and functional efficiency reviews and recommending improvementsDefining and managing business and systems requirementsProducing progress and health-check reportsSupporting the design, testing, and implementation of new processes and systems About YouYou are a proactive and experienced IT Business Analyst Consultant with a strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven settingHands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field Service modulesFamiliarity with