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We’re recruiting … IT Business Analyst Müller has been a loved brand in the UK for over 30 years. It’s a household name – and it continues to grow as we invest to make and market an ever-great range of fantastic dairy products. We are currently the 8th most chosen FMCG brand, picked from supermarket shelves over 208 million times each year. Introduction Are you passionate about bridging the gap between business needs and IT solutions? We are seeking a proactive and skilled IT Business Application Analyst to join our Group IT team. This role is pivotal in ensuring optimal and sustainable IT service delivery through system analysis, project support, and continuous improvement initiatives. Location: Telford, Shropshire. Hybride working model with 2/3 days er week on site Department: Group IT Contract Type: Permanent Main Responsibilities• Analyse business needs and support continuous improvement initiatives.• Conduct fit-gap analysis and fault diagnosis at a technical level.• Document business requirements, functional specifications, and process flows.• Support agile methodologies and create project documentation (e.g., WRICEF).• Collaborate with project leads and cross-functional teams to ensure successful delivery.• Configure systems, create and execute test plans, and validate solutions.• Provide hands-on application support and user training.• Create knowledge articles and How-To guides.• Act as a solution architect and/or application owner, managing the full lifecycle of applications. Key Requirements• Education: Bachelor’s degree.• Languages: English (required); German (beneficial).• Experience: 3+ years in business/system analysis, IT systems design, and project management.• Technical Skills:• Strong proficiency in