About

• Mercier Consultancy MD is thrilled to offer a unique opportunity for Irish Speaking Professionals to join our dynamic team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it an ideal chance to explore a new country while furthering your career. We are seeking enthusiastic individuals who are ready to provide outstanding customer service and embrace a new adventure.

• Key Responsibilities
• Provide top-notch customer assistance in Irish, ensuring all queries are addressed promptly and effectively.
• Resolve customer complaints and issues through effective communication and problem-solving skills.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with fellow team members to enhance service delivery and customer satisfaction.
• Stay up-to-date with product knowledge and updates to support customers efficiently.
• Engage in training opportunities to continuously improve skills and service techniques.
• Fluency in Irish (both spoken and written) is essential; knowledge of English is preferred.
• Previous experience in customer service or a related field is an advantage.
• Strong communication skills and a dedication to providing excellent customer support.
• Ability to maintain composure in stressful situations and manage conflicts effectively.
• Willingness to relocate and adapt to a new environment in Sofia, Bulgaria.
• Positive attitude towards personal growth and learning in an international workplace.
• Competitive Salary
• Monthly Performance Bonus
• Monthly Accommodation Allowance
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....