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Job Summary UniAdmissions is seeking a patient, detail-oriented, and empathetic Customer Admin & Applications Support Assistant to assist adult learners in completing online form applications for university admissions and related services. You will play a crucial role in guiding customers through the application process, ensuring their experience is smooth and stress-free, and, when necessary, completing application forms on their behalf with precision and attention to detail. This position requires someone who communicates articulately and proficiently in English, with exceptional oral and written communication skills. The ideal candidate will be able to engage confidently with individuals from diverse backgrounds, provide clear instructions, and demonstrate proficiency in using word processing and productivity software. Key Responsibilities * Application Assistance: * Complete application forms on behalf of customers across various platforms, using the information provided to ensure all details are accurate, complete, and meet submission requirements. * Customer Support: Deliver exceptional support over the phone, via email, and online chat, addressing customer questions and concerns promptly and professionally. * Documentation: Maintain accurate records of customer interactions, application progress, and completed submissions using the company’s CRM system. * Follow-Up: Monitor customer progress, follow up to meet application deadlines, and ensure all submissions are successfully completed. Qualifications * Education: High school diploma or equivalent required; a college degree is preferred. * Experience: * Prior experience in customer support, education services, or administrative roles. * Familiarity with higher education systems or application processes is a plus. * Skills: * Communication: * Articulate and proficient spoken and written English, with the ability to clearly explain processes. * Strong interpersonal communication skills to engage effectively with customers from diverse backgrounds. * Empathy and Patience: A customer-focused approach to support adult learners who may face challenges with technology or application requirements. * Attention to Detail: The ability to ensure applications are completed with precision, avoiding errors or omissions. * Technical Proficiency: * Proficiency with word processing and productivity tools, including Microsoft Word, Excel, and other similar software. * Familiarity with online portals and basic troubleshooting. * Organisation: Strong time-management skills to handle multiple tasks, customer interactions, and deadlines effectively. Key Competencies * Empathy: Understand and relate to the challenges faced by adult learners, providing compassionate and tailored support. * Patience: Ability to calmly guide customers through potentially stressful situations, especially for those unfamiliar with online processes. * Clarity in Communication: The ability to explain complex or technical instructions in simple, easy-to-follow terms. * Problem-Solving: Proactively address customer concerns and find solutions to issues they encounter. * Tech-Savvy: Confidence in using technology and digital tools to support customers efficiently. * Responsibility: A high degree of accountability for completing applications on behalf of customers with utmost accuracy and confidentiality. Why Join Us? We are passionate about making higher education accessible and achievable for adult learners. As part of our team, you’ll join a collaborative, innovative environment where your contributions directly impact the success of our customers. Education experience is a big bonus