About

As an Internet Security Support Engineer, you won't just be maintaining systems; you will be a foundational member of the team helping to shape the future direction of our support offering and our business. If you want a role where your technical input directly impacts company strategy, this is it.Your Future Pathway: Growth and Specialisation We believe in rewarding expertise and ambition. Success in this role will open two primary pathways as NetThreat Ltd grows: Technical Specialist: Continue to deepen your technical expertise, potentially moving into higher-tier support, implementation, or security architecture.Pre-Sales Engineer: Leverage your product knowledge and communication skills to focus on the commercial side, providing key technical support to the sales team and owning product demonstrations. Investment in Your Skills: We are fully committed to your professional development: We will cover the cost of relevant vendor certifications.We can allow dedicated study time during office hours to help you achieve your professional goals.We also can provide in-house training where appropriate. The Role: Go-To Technical Expert & Strategic Partner The Internet Security Support Engineer is the technical backbone of NetThreat Ltd. You will be the organisation's primary technical expert, providing essential support across the entire customer lifecycle. You will report directly to the Operations Manager. Key Responsibilities: Customer Support: Provide critical Tier 1/2 technical support to our customers, troubleshooting network security issues and providing conf