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Job Title: Internal Account ManagerDepartment: Sales & OperationsLocation: Office based - Brighton (this is not a remote working role)Employment Type: Permanent, Full-TimeDriving License: A full UK driving license is preferredJob OverviewThe Internal Account Manager supports Relationship Managers by co-managing client accounts and delivering exceptional service. Acting as the primary daily point of contact for assigned clients, the role involves managing communications, addressing inquiries, and coordinating with internal teams to meet client expectations. The role aims to reduce the day-to-day workload of Relationship Managers, enabling them to focus on strategic growth and client acquisition and revenue generation.Key ResponsibilitiesClient Account ManagementServe as a primary daily point of contact for clients, handling inquiries and requests.Work closely with Relationship Managers to co-manage client accounts and ensure client satisfaction.Build and maintain strong relationships with key decision-makers in assigned accounts.Understand and document each client's unique needs to provide tailored solutions.Develop and maintain a deep knowledge of the individual requirements of each account. Utilising Company CRM and other client management tools.Collaboration & CoordinationCoordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery.Attend remote and onsite client meetings independently or alongside Relationship Managers as required.Act as a liaison between clients and internal teams to align and enhance service delivery.Sales & Opportunit