About

+ quarterly bonusFull-time, Monday-Friday, 08:00-17:00 (4 days office-based, 1 day remote)This role is ideal for someone who enjoys building strong customer relationships and driving commercial growth. As the main point of contact for a portfolio of established accounts, you’ll ensure customers receive exceptional support, timely responses, and solutions that truly add value.The position offers an equal mix of reactive and proactive work. You’ll handle incoming enquiries, provide product guidance, prepare accurate quotations, and ensure the day-to-day service runs smoothly. Alongside this, you’ll work strategically to maximise each account’s potential—identifying opportunities, introducing new products, and aligning activity with customer needs and goals.Working closely with field-based colleagues, you will deliver a joined-up service spanning remote support, on-site visits, and regular business reviews. Success in this role relies on speed, accuracy, and a strong commitment to delivering a first-class customer experience.Key ResponsibilitiesCustomer Relationship ManagementMaintain regular monthly contact with all customers via phone, email, or virtual meetings.Serve as the dedicated account manager for all stakeholders within your portfolio.Ensure customers meet agreed monthly and annual spend targets.Monitor underperforming accounts and take timely action to improve performance.Understand each customer’s full potential and work to increase product adoption.Introduce new products and tailored solutions aligned with customer objectives.Partner with field-based colleagues to support joint growth initiatives.Sales ActivityRespond promptly and professionally to all inbound enquiries.Prepare accurate quotations for standard