About

IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. OverviewWe’re looking for someone who loves helping people and solving problems. As a Customer Service Advisor/Administrator, you’ll be the first point of contact for our customers, helping them with their insurance claims and making sure they feel supported every step of the way. You’ll join a team that values collaboration and is committed to making a difference. How you'll make an impactIn this role, you’ll be the friendly voice on the other end of the phone or email, helping customers with their insurance claims. You’ll explain the claims process clearly, answer questions, and make sure customers feel heard and supported. You’ll also handle claim form requests, update databases, and assist with claims handling and payment processing. Your work will make a real difference to our customers when they need it most. About YouHere’s what you’ll bring to