About

• To act as a point of entry for customers, outside sales and other internal stakeholders. Handle all rate offers and build a strong relationship with customers to understand their needs. Ensure that the customer receives the best possible service from ZIM.
• Providing written quotes to customers (incl. Tender + side conditions)
• Ensuring follow up on quotes as per established guideline
• Providing sales lead to other sales offices
• Ensuring correct data entry into systems
• Acting as focal point and entry for the client
• Communication with Customer Service, Finance and Trade Management
• Providing sales leads to other sales offices

• Reports
• Updating Target lists
• Analyse and improve portfolio supporting outside sales
• Maintaining and updating customer data in CRM

• Telemarketing
• handle “cold calls” according to established guide lines
• provide sales leads to internal stakeholders
• update the system accordingly

• Requirements
• • 3 years professional knowledge in shipping or forwarding
• • Good MS Office 365 (word, excel,powerpoint),
• • Advantage: CRM knowledge
• • Excellent verbal and written communication skills
• • Teamplayer
• • Outgoing personality
• • Ability to work under pressure
• • Geographical knowledge