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Income Assistant (part time 30hrs pw, 15 month FTC)£23,706ChelmsfordTemporary, Part TimeWe are looking for a part time Income Assistant on a part time 15-month FTC to manage the direct debit (DD) process and rent verifications via the Universal Credit (UC) portal with the aim of supporting customers to sustain their tenancies. What you'll be doingDaily management of the DD process including setting up new DDs, amending DDs due to requests from customers and changes to benefit awards, cancelling DDs. Creating and sending DD files for collection to BACS after authorisation. Management of DD returns including processing to customer accounts and contacting customers to request payment. Promote a rent on time culture, which means we expect rent to be paid when due with customers never being in arrears. Make affordable sustainable arrangements with customers based on their ability to pay and monitor these to ensure they are adhered to. Prepare rent refund, purchase orders and write off requests in line with procedures. Update and keep detailed computer records of all correspondence, actions taken and communication with customers. What we are looking forExperience in database management/record systems and developing knowledge of further applications. Experience of working within a customer facing role with proven ability to deal with customers. Excellent organisational skills with the ability to take a flexible approach in managing conflicting priorities under pressure. Strong IT skills and experience of using a range of ICT systems to a high degree of accuracy. Demonstrate the ability to meet deadlines. Please note this is a 15-month maternity cover